Get those burning questions off your chest
Order and Shipping
How long will it take to receive my order?
Once your order is processed, you can expect delivery within 2-5 business days for standard shipping in the UK. However, in certain cases such as high-demand periods or specific items, delivery can take up to 14 days. We’ll keep you informed every step of the way with tracking details once your order ships. If you have any questions about your order's progress, don’t hesitate to contact us!
What shipping options do you offer?
Currently, we offer reliable shipping across the UK with standard delivery times of 2-5 business days. We partner with trusted carriers to ensure your order arrives safely and on time.
How can I track my order?
After your order is dispatched, we will send a tracking number via email. You can use this tracking link to monitor the status of your shipment at any time.
Do you ship internationally?
Please note, international shipping isn’t available right now, as we’re focusing on providing excellent service within the UK.
Product Details and Care
What materials are your products made of?
Our products are crafted from premium materials, including full-grain leather, stainless steel, and high-quality components designed to reflect sophistication and durability. Each product page details the specific materials used to help you make informed choices.
How should I care for my leather bags or watches?
For leather products, we recommend using a soft cloth for cleaning and a leather conditioner to keep them supple. Avoid exposing leather to excessive moisture or direct sunlight. For watches, a gentle wipe with a microfibre cloth is ideal to maintain their shine.
Returns and Refunds
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To find more information, please click the link below:
How do I initiate a return?
To initiate a return, simply reach out to our customer support team at contactus@yourexecutivesoul.com Our team will walk you through each step, starting with a return authorization and detailed instructions for sending back your item. We're here to ensure the process is smooth and straightforward from start to finish.
How long does it take to receive my refund?
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be applied to your original payment method.